Shipping policy

Shipping Policy

We want your new GlowSnug to reach you safely and with clear tracking along the way.

United States Shipping

Our current U.S. shipping offer is:

1 GlowSnug: $4.99 shipping
2 or more GlowSnugs: Free U.S. shipping

The final shipping charge available for your order will always be displayed at checkout before payment.

Estimated Delivery

Estimated U.S. delivery is 6–11 days.

Delivery times are estimates rather than guaranteed arrival dates. Carrier delays, weather, high-volume periods, address issues and other circumstances outside our reasonable control may occasionally affect delivery.

Tracking

When tracking becomes available for your order, tracking information will be sent to the email address provided during checkout.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

Order Processing

Orders enter fulfillment after they are successfully placed and payment has been confirmed.

Orders that have already entered fulfillment or shipped might no longer be eligible for cancellation.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an address error, contact us at [SUPPORT EMAIL] as soon as possible. We cannot guarantee that an address can be changed after fulfillment has begun.

Lost or Damaged Orders

If your order arrives damaged or you believe there is a delivery problem, contact us at [SUPPORT EMAIL] with your order number and relevant details.

We will review the issue and assist you with the appropriate next steps.

Shipping Destinations

Available shipping destinations are determined by the options shown at checkout. If checkout does not provide a shipping option for your address, we currently cannot ship that order to that destination.

Questions

For shipping or tracking questions, contact:

[SUPPORT EMAIL]