Order confirmed
You’ll receive confirmation at the email used during checkout.
GlowSnugs care
Cozy arrivals.
Cozy arrivals.
Clear answers.
Everything you need to know about delivery, tracking, returns, and getting help with your order.
$4.99 U.S. shippingWhen choosing one friend
Free U.S. shippingWhen choosing 2+ friends
Tracking updatesSent to your checkout email
01 · From us to you
How shipping works.
We keep the journey simple and keep you updated from the moment your order is confirmed.
Prepared with care
Your GlowSnugs are checked and prepared for their trip home.
Tracking sent
When tracking becomes available, we’ll send the details by email.
Cozy arrival
Follow the carrier updates until your new friend reaches your door.
Where do you ship?
GlowSnugs currently focuses on customers in the United States. Any available destination and the applicable delivery options are confirmed during checkout.
How much does shipping cost?
Shipping for one GlowSnug is $4.99 within the United States. Orders with two or more GlowSnugs qualify for free U.S. shipping.
When will my order arrive?
The delivery estimate available during checkout is the best estimate for your order and destination. Timing can vary with product availability, destination, carrier conditions, holidays, or unusually busy periods.
Can I change my delivery information?
Contact us as soon as possible with your order number. We’ll do our best to help before fulfillment begins, but an address or order change can’t be guaranteed after the order has started processing.
My tracking hasn’t updated. What should I do?
Carrier scans can occasionally take time to appear. If the tracking remains unchanged or your order appears delayed, contact our support team with your order number and we’ll help investigate.
02 · We’re here to help
Returns & order support.
If something isn’t right, tell us what happened and we’ll guide you through the appropriate next step.
Send your order number and a short explanation through our Contact & Support page before mailing anything back.
Keep the product, accessories, and original packaging while we review your request and provide instructions.
Eligibility, next steps, and any applicable refund are handled according to the current return and refund policy.
What if my order arrives damaged or incorrect?
Contact us promptly with your order number, a description of the issue, and clear photos of the product and packaging. This helps us review the problem and provide the right solution as quickly as possible.
How do I request a return?
Use the Contact & Support page and include your order number, the item you want to return, and the reason for the request. Please wait for return instructions before sending the item.
Should I send the product back immediately?
No. Contact us first. Returns sent without prior instructions may be delayed, sent to the wrong location, or become difficult to identify.
When is a refund completed?
When a refund is approved, processing time can vary by payment method and financial institution. Any confirmation will be sent to the email associated with your order.
Need a real person?
Contact & Support
We’re happy to help.
Include your order number so we can find your purchase and assist you faster.
03 · Official terms
Full store policies.
The complete policy text below is connected directly to the policies saved in your Shopify settings.
Shipping policy
Shipping Policy
We want your new GlowSnug to reach you safely and with clear tracking along the way.
United States Shipping
Our current U.S. shipping offer is:
1 GlowSnug: $4.99 shipping
2 or more GlowSnugs: Free U.S. shipping
The final shipping charge available for your order will always be displayed at checkout before payment.
Estimated Delivery
Estimated U.S. delivery is 6–11 days.
Delivery times are estimates rather than guaranteed arrival dates. Carrier delays, weather, high-volume periods, address issues and other circumstances outside our reasonable control may occasionally affect delivery.
Tracking
When tracking becomes available for your order, tracking information will be sent to the email address provided during checkout.
Please allow some time after receiving your tracking number for the carrier's tracking system to update.
Order Processing
Orders enter fulfillment after they are successfully placed and payment has been confirmed.
Orders that have already entered fulfillment or shipped might no longer be eligible for cancellation.
Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an address error, contact us at [SUPPORT EMAIL] as soon as possible. We cannot guarantee that an address can be changed after fulfillment has begun.
Lost or Damaged Orders
If your order arrives damaged or you believe there is a delivery problem, contact us at [SUPPORT EMAIL] with your order number and relevant details.
We will review the issue and assist you with the appropriate next steps.
Shipping Destinations
Available shipping destinations are determined by the options shown at checkout. If checkout does not provide a shipping option for your address, we currently cannot ship that order to that destination.
Questions
For shipping or tracking questions, contact:
[SUPPORT EMAIL]
Refund policy
Return & Refund Policy
We want you to love your GlowSnug. If something isn’t right, we’re here to help.
Returns
You may request a return within 14 days of delivery.
To be eligible for a return, your item must be unused, in the same condition in which you received it, and returned with its original packaging and accessories.
To start a return, please contact us through our Contact & Support page before sending anything back. We’ll provide return instructions and the appropriate return address.
Items sent back without first requesting a return may not be accepted.
Return shipping
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable unless the return is due to an error on our part or a damaged, defective, or incorrect item.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If your GlowSnug is damaged, defective, or you receive the wrong item, contact us as soon as possible with your order details and photos or video showing the issue.
We’ll review the situation and work with you on an appropriate replacement or refund.
Cancellations
Orders may be cancelled while they are still unfulfilled.
Once an order has entered fulfillment or has shipped, we may no longer be able to cancel it. You may still request a return after delivery in accordance with this policy.
Refunds
Once your approved return is received and inspected, we’ll notify you of the outcome.
If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and display the refund.
Refund timing
Processing times after approval can vary depending on your bank or payment provider.
Non-returnable items
Items that have been used, damaged after delivery, altered, or returned without all original components may not qualify for a refund.
Gift cards, if offered, are non-refundable except where required by law.
Contact
For any return, refund, cancellation, or order issue, please contact us through the Contact & Support page on GlowSnugs.